Privacy Policy of MOVU

1. General
The operator of the website (hereinafter, the “platform”) is Movu AG (hereinafter “MOVU”), which has its registered office in Zurich.
The protection of your privacy is extremely important to MOVU. This privacy policy describes how MOVU handles personal information and, in particular, what personal information belonging to registered users and visitors to the platform is processed by MOVU and the purposes for which this information is processed. It also describes how the personal information that has been collected can be checked, corrected and deleted.
This privacy policy is an integral part of MOVU’s General Terms and Conditions.

2. Approval of the Privacy Policy
By using the website, visitors automatically confirm their agreement with this Privacy Policy.
Registered users also accept this Privacy Policy by clicking on the field “I agree to the General Terms and Conditions and Privacy Policy”.
In particular, users agree to the collection of personal information in accordance with Section 3 below and the use of this information in accordance with Sections 4-9 below.

3. Personal information
MOVU respects the privacy of users and only collects that personal information (such as name, address, email address) that users have voluntarily provided as part of the platform registration process or in the later use of the platform, or which has been automatically collected by cookies.
The user has to provide MOVU with the following information as part of the platform registration process:
  • First name and surname
  • Address:
  • Email address
  • Telephone number (landline and/or mobile)
  • Old and new residence details
Optional information includes:
  • Credit or debit card details
  • Additional information regarding the inventory and the condition of the apartment, which is relevant for the offers.
3.1. Use of personal information
Information and documentation provided to MOVU by the user will be processed and used by MOVU to deliver the contracted service. In particular, the information is processed for the following purposes:
  • creation of a user account;
  • creation of a user profile;
  • arranging contracts between users (transfer of data and documents to the user-selected individuals/companies);
  • use for marketing purposes, in particular for better understanding of the user’s requirements, improving MOVU’s services and being able to show the client interesting offers related to the move.
  • use for payment and collection purposes;
  • verification of compliance with the General Terms and Conditions and prevention of unlawful use of the platform
Access to personal information is restricted to MOVU employees. With the exceptions of point 4, MOVU will not sell personal information to third parties or market such information in any other way.

3.1.1 Identity and credit check when selecting POWERPAY / MF Group / invoice payment methods
If you choose one of the payment options of our partner POWERPAY / MF Group, you will be asked during the ordering process to consent to the transmission of the data required for the processing of the payment and an identity and credit check to POWERPAY / MF Group. If you give your consent, your data (first and last name, street, house number, postal code, city, date of birth, telephone number) as well as the data related to your order will be transmitted to POWERPAY / MF Group. For the purpose of its own identity and credit checks, POWERPAY / MF Group or partner companies commissioned by POWERPAY / MF Group transmit data to credit agencies (credit agencies) and receive from them information and, if necessary, creditworthiness information based on mathematical-statistical methods, the calculation of which includes, among other things, address data. Detailed information on this and on the credit agencies used can be found in the data protection provisions of POWERPAY / MF Group. Furthermore, POWERPAY / MF Group may use third-party tools to detect and prevent fraud. Data obtained with these tools may be stored in encrypted form by third parties so that they can only be read by POWERPAY / MF Group. Only if you select a payment method of our cooperation partner POWERPAY / MF Group, this data is used, otherwise the data expires automatically after 30 minutes. For the purpose of credit check, your personal data will be forwarded to Intrum AG for purchase on account and may be stored there.

4. Transfer of personal information to third parties
4.1 In order to provide its services, MOVU may involve third parties and transfer information to them for this purpose. Users hereby grant MOVU their permission to transfer of their information. MOVU will ensure that third parties engaged by MOVU will comply with all applicable data protection regulations.
4.2 MOVU may also provide the User's data to selected third parties for physical marketing.
4.3 Based on the consent of the User, MOVU may pass on data (first name, last name, telephone number, email address, old & new residential address, type of service, date of service, number of rooms) to its partner AG for the purpose of providing insurance advice. The same data may be passed on to the partner Swisscom AG for the purpose of product advice with the user's consent. The user has the right to revoke the consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

5. Server location
MOVU saves personal information on servers located in Germany.

6. Cookies

6.1. General information
When users visit the platform, information can be automatically saved on their computers. This occurs in the form of what are known as “cookies”, or a similar data file, which help MOVU in various respects, such as learning the preferences of the visitors to the platform and improving the platform itself. Most browsers make it possible to delete cookies, prevent their installation, or provide a warning before a cookie is installed. The user can get further information about this in their browser instructions. MOVU uses automatically saved information exclusively for statistical evaluation and specifically does not relate this to any personal information provided to MOVU.

6.2. Web analysis services
MOVU uses web analysis services in order to analyse the use of the site generally and to provide indicators for the improvement of our services. The web analysis services use cookies to collect information. The information generated in this way (e.g. IP address and browser type) can be transmitted in an anonymous form to a server belonging to the web analysis service at home or abroad, and stored and processed there. The installation of cookies can be prevented, as described in Section 6.1.
We use web analysis services from the following providers:
  • Google Analytics;
  • Google Tag Manager;
  • Hotjar;
  • NewRelic.
Google Analytics and Google Tag Manager are web analysis services provided by Google Inc. (“Google”). Google Analytics uses "cookies", text files that are stored in the user’s computer and enable the analysis of the use of the website. The information on the use of this website (including the user’s IP address) produced by the cookie, is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate the use of the site by the user, to compile reports on website activity for website operators and to provide additional website and internet related services. Google will also forward this information to outside parties as necessary, if this is required by law or if third parties process the information on Google’s behalf. Google will not associate the user's IP address with other data held by Google, under any circumstances. Users are able to prevent the installation of cookies through the appropriate settings in their browser software. However, MOVU does advise the user that if this is done it is possible that not all of the platform’s functions will be able to be used to their full extent. By using the platform, users consent to the processing of the information collected about them by Google in the manner and for the purpose described above. You can find information on the "opt-out plug-in" at:; information on Google’s Privacy Policy at:; and information on Google Tag Manager at:
Hotjar is a web analysis service provided by Hotjar Ltd. (“Hotjar”) (, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe), which helps MOVU to analyse platform usage. Hotjar saves the information on servers in Europe (Ireland). Information on the opt-out plug-in can be found at:
New Relic enables MOVU to gather statistical evaluations about the speed of the website. This service is operated by New Relic, Inc., 188 Spear Street, Suite 1200 San Francisco, CA 94105, USA (“New Relic"). When a user visits a web page on this website, one that contains such a plugin, the user’s browser establishes a direct connection to New Relic’s servers. Therefore, MOVU has no influence on the amount of data that New Relic collects with the help of this plugin and consequently informs the user of this lack of knowledge. The integration of the plugin means that New Relic receives the information that a user has accessed the corresponding page of the website. If the user is logged into New Relic, New Relic is able to assign the visit to the user’s New Relic account. If the user is not a member of New Relic, it is still possible for New Relic to ascertain and store the user’s IP address. The purpose and scope of data collection and the further processing and use of the data by New Relic, plus the relevant rights and ways of protecting the privacy of users, can be found in New Relic’s Privacy Policy at: If users who are members of New Relic and do not want New Relic to collect data about them via the platform, but are linked to their saved member-data at New Relic, they must log out from New Relic before visiting the website.

6.3. Social Plugins
The platform contains plugins from the Facebook social network, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the “Like Button”. More information on Facebook plugins can be found at: When users visit the platform, a direct connection is created between the users’ browser and the Facebook server via the plugin. This enables Facebook to receive the information, from the user’s IP address, that the user has visited the platform. If users click on the Facebook “Like Button” while they are logged into their Facebook account, they can link the platform’s content to their Facebook profile. This enables Facebook to match the visit to the platform to the relevant user account. In this respect, MOVU advises that it has no knowledge of the content of the transmitted information or of its use by Facebook. Users can find further information about this in Facebook’s Data Policy at:
Twitter service functions are incorporated in the platform. These functions are provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. If Twitter and the “Re-Tweet” function are used, the websites visited by the user are linked to the user’s Twitter account and made known to other users. Consequently, information is also transferred to Twitter. In this respect, MOVU advises that it has no knowledge of the content of the transmitted information or of its use by Twitter. Further information about this can be found in Twitter’s Privacy Policy at: You can change your privacy settings in Twitter in your account settings at:
Functions of the LinkedIn network are integrated on the platform. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.
Each time you access one of our pages that contains LinkedIn features, a connection is established to LinkedIn servers. LinkedIn will be notified that you have visited our web pages with your IP address. If you click the LinkedIn "Recommend" button and are logged into your LinkedIn account, LinkedIn will be able to associate your visit to our site with you and your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by LinkedIn.
Details about the data collection by LinkedIn as well as about your rights and settings can be found in the data protection information of LinkedIn. You can find this information at

6.4. Other tools
MOVU uses the technical service provider MailChimp for the delivery of email campaigns, especially newsletters. MailChimp is a service provided by the Rocket Science Group, LLC, 512 Means Street, Suite 404 Atlanta, GA 30318, USA. MailChimp offers extensive analysis options on how our newsletters opened and used. These analyses are group based and are not used by us for individual evaluation. MailChimp also uses the analysis tool Google Analytics (see. 6.2 above). Further information on MailChimp’s privacy policy can be found at:
Users are able to withdraw their consent to the use of their email address for delivering the newsletter at any time. This cancellation can be made via a link in the newsletter itself.

7. Security measures
MOVU provides security measures to prevent the loss, misuse or alteration of information and personal data. Account information is password-protected so that, with the exception of the exclusions specified in the Privacy Policy, only the user has access to their personal information. The user is aware that internet transmissions are not secure. As soon as MOVU has received the transmitted information, it saves and secures it in an appropriate manner in its systems.

8. User rights
Users can request that MOVU provide them with a copy of the personal data that concerns them, or provide information about its use, at any time. Furthermore, MOVU will correct or delete this information at any time at the user’s request.
The user can reach the office responsible for this as follows:

Movu AG, Okenstrasse 6, 8037 Zürich
Telephone: +41 44 505 14 14

MOVU may charge the user a reasonable administration fee for the work involved.

9. Changes to the Privacy Policy
MOVU has the right to make changes to this Privacy Policy at its discretion. The changes will be shown to the user on the platform.

Last updated: 30 April 2024